QA(OPS) will be directly responsible for tasks including (but not limited to):
Ensuring Quality Monitoring is done to improve overall quality performance across the project based on the quality standards
Providing feedback and coaching based on quality audits, complaints, and seller satisfaction
Training CSR’s on soft skills, call handling, ticket handling, and communication skills
Providing report and analysis on quality progress to HOCS
Training CSR on new implementations and process changes.
Analyze the root cause of the issue and able to design an action plan.
Document Contact Center quality concerns and trends for procedural changes, recommendations, and training.
Provide information to assist in the performance feedback (from Supervisors to Agents) and to increase motivation concerning Contact Center quality concerns.
Manage project performance to achieve KPIs of productivity, CSAT, CQM

- Salary: Negotiable ( 16-19 million/m)
- 13th-month salary and project bonus (twice a year)
- Attractive Salary and Benefits
- Extensive coaching and training
- Performance appraisals every year
- Annual health checkup
- Compliance fully to Vietnam labor code
- Company trip, team-building events

At least 1-year experience QA/QC in a call center environment
Good at English
Intermediate to advanced reporting skills
Excellent ability to identify and analyze data for trends
Experience in providing performance feedback
Experience managing and driving team calibration to QA requirement

Không yêu cầu

- Đơn xin việc.
- Sơ yếu lý lịch.
- Hộ khẩu, chứng minh nhân dân và giấy khám sức khoẻ.
- Các bằng cấp có liên quan.

Người liên hệ: Ms Cúc

Địa chỉ: 19A Cộng Hòa, Phường 12, Q.Tân Bình, TpHCM

Hạn nộp hồ sơ: 31/05/2021